Social distancing is good for public health but is bad for small businesses. The foot traffic has dropped...
Giving your customers the best possible online experience is essential for maintaining their loyalty.
The modern consumer wants fast access to relevant information and solutions, and expects efficiency at all levels.
Fortunately, technology is making it possible to rise to these ever-increasing demands.
Web-based software, first-class hosting services, social networking sites, and innovative web page designs can all be used to enhance online consumer experiences. Following are five things that your business should be doing in order to ensure that customers are getting all that they need when connecting with your organization via the web.
1. Pages That Are Visible On All Devices
The most obvious provision that all businesses should be making is total access to web users, irrespective of the devices that they are using to connect. If your pages are not properly coded for viewing on any devices other than computers or laptops, you are guaranteed to lose business.
People are quickly transitioning to lightweight, portable viewing devices and your pages should be coded to load quickly on these and to be viable, easy to navigate, and visually appealing.
2. Invest In A Dedicated Server
If you are still using a shared server, now is definitely the time for a server upgrade. A variety of different companies offer feasible rates and 100% up-time, though, you might need to do some research. Few things are worse than finding that a company site is constantly down, especially when you have problems that need to be solved or an order to fill.
Businesses with limited online availability can do little to protect and improve their reputations. This is one service feature that, when done poorly, causes companies to consistently receive poor ratings.
3. Establish A Common Knowledge Foundation
All team members should be aware of client-related communications that have occurred via other platforms. This means that your phone team should have knowledge of customer queries that have been submitted online and vice versa. This eliminates the frustration of customers having to repeat their issues multiple times before receiving solutions.
If there are dead-ends in online customer services or support, make sure to address these. For instance, clients may not want to submit their queries by e-mail and then wait for resolutions. It is far better to have online chat systems that feature knowledgeable operators.
4. Offer Support Through Multiple Channels
If you are using social networking platforms as part of your marketing and outreach, you should also be using these to resolve issues and answer questions. Not only will this increase access for consumers, but it will also give you the opportunity to show your transparency. Resolving client concerns in a transparent fashions is one of the most proactive forms of reputation management available.
5. Give Customers An Opportunity To Voice Their Opinions
People should have a place to share suggestions about how to improve your business and its products or services. Take some time to set up an interactive blog and make sure to respond to comments that your readers leave. This is yet another opportunity to manage your reputation proactively and to build an impressive image and brand.
The only thing to keep in mind is that you should have someone that is constantly monitoring your chats and social feeds, removing any comments or other things that could hurt your business or that are simply unproductive.
While there are many things that companies can do to enhance online customer experiences, few things are as important as ensuring the accessibility of your operations. With the right server, site design, and knowledge platforms, it becomes possible to meet client demands in an organized and wholly impressive fashion. Consumers can get all that they expect when landing on your pages and more.
Chaleigh is a writer that usually focuses on developing articles that pertain to businesses and marketing practices. No matter whether she is writing about Hivelocity hosting services or Google’s algorithms, Chaleigh feels at home behind the computer typing away.